2018 marks the tenth anniversary of the Membership Marketing Benchmarking Report Looking back over the past ten years we have witnessed very stable growth in membership counts and continued the maintenance of positive membership renewal rates However this has not represented a changeless marketing environment In fact the methodology and focus of how associations have accomplished their goals has evolved and changed over the past ten years The channels that associations use for membership recruitment and engagement show the most significant change Payment options have become more sophisticated and automated But sadly despite more computing power than ever the use of data and data analysis has shown almost no forward movement over the last number of years Here are some of the major changes associations have put in place in their membership marketing efforts In 2009 46 of participants said that direct mail was the most effective membership recruitment channel By 2018 word-of mouth recommendations email marketing and promotions to at your associations conferences or trade shows are affirmed as the most effective recruitment techniques Direct mail is cited only by individual membership associations as one of the top three recruitment channels One recruitment channel that has seen recent growth in reported effectiveness is paid digital marketing For 2018 17 of individual membership associations and 12 of all participants consider digital marketing to be one of their most effective channels for acquiring new members The associations that use digital marketing effectively note that paid Facebook advertising and Remarketing using Facebook AdRoll Google are the most effective methods 68 and 49 respectively This digital channel was almost invisible in our research until 2015 When it comes to fulfilling new memberships for 2018 only 44 of associations report sending a mailed welcome kit to onboard their new members This is down from 51 in 2017 and significantly down from 83 ten years ago in 2009 Overall association executives are most likely to say that members join to network with others in their field 58 and learn best practices in their profession 26 In 2009 the top reason to join was access to specialized information To learn best practices in the profession was the fifth reason given for joining in our 2009 research with only 8 offering this reason There now appears to be a deeper understanding of the membership relationship than in the past In 2009 the top reasons cited for non-renewal were membership dues were too expensive and the employer was no longer paying dues For 2018 lack of engagement with the organization is the most commonly-cited reason for non-renewal In fact 37 of associations list this as a top reason and the majority of associations 62 report that they have a tactical plan to increase member engagement By 2018 Facebook and Twitter are almost ubiquitous as the most popular social media platforms used across each type of association Facebook is officially used now by 93 of associations and Twitter is used by 89 of associations This compares to 75 of associations using the Facebook platform in 2010 and only 66 of associations using Twitter in 2010 At the same time association offering listservs has dropped from 24 in 2010 to only 9 in 2018 In our 2010 research only 22 of associations reported offering automatic annual credit card renewals This payment method has expanded over the years Automatic annual credit card renewals are especially popular among IMOs with 45 making this option available Associations use of Automatic Annual Electronic Funds Transfer EFT renewals has increased over the years from 10 in 2010 to 17 in 2018 The length of time associations continue to reach out to lapsed members with reinstatement efforts has expanded In 2009 21 of associations said that they continue indefinitely to contact lapsed members and by 2018 this has increased to 33 of associations Finally although we do not have longitudinal data in this area it appears that the ways that members engage with an association is shifting When asked the engagement opportunities that associations report as increasing over the past year over half of individual membership associations reported increases in participation in the following areas in their public social media 73 in a private social network 59 in their young professional program 54 and in attendance of their webinars 52 On the other hand the engagement activities that have shown the least increase over the past year for individual membership associations include volunteering with the association 35 the use of career services 32 the purchase or maintaining of insurance through the organization 27 and book or directory purchases 27 There are some membership practices that have not seen substantial change over the last number of years Even with increased computing power over the years one area that has shown remarkably little improvement is the types of analysis done by associations to measure the effectiveness of membership marketing campaigns When comparing data from 2012 to 2018 the level of data analysis and results reported shows very little improvement Conducting membership marketing response rate analysis has only increased slightly from 49 to 51 Lifetime value analysis of a members economic contribution to the association has declined from 16 to 10 Associations also continue to report the desire to reach out to acquire younger members However in 2011 18 of associations offered a young professional new to the industry membership category And this year the same percentage of associations 18 report that they offer this membership category The full 2018 Membership Marketing Benchmarking Report contains detailed information on all of these changes Please take a look at the full report